Privacy Policy
Last updated: 3 May 2026
1. Who We Are
This website is operated by THE REZI GROUP LTD, a company registered in England and Wales under company number 17130252.
- Registered address: Flat 74, Point Royal, Rectory Lane, Bracknell, United Kingdom, RG12 7HL
- Email: [email protected]
- Phone: 07735 383 798
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, THE REZI GROUP LTD is the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following categories of personal data:
2.1 Data you provide directly
When you submit our quote request form or contact us by email, phone, or WhatsApp, we may collect:
- Full name
- Email address
- Phone number
- Business name (if provided)
- Collection and delivery addresses / postcodes
- Cargo description and special requirements
- Any other information you choose to include in your message
2.2 Data collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages visited and time spent on each page
- Date and time of access
This data is collected through server logs and, where applicable, analytics cookies (see Section 6).
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Responding to your quote request or enquiry | Legitimate interest / pre-contractual steps (Art. 6(1)(b)) |
| Arranging and coordinating freight services on your behalf | Performance of a contract (Art. 6(1)(b)) |
| Sending you a follow-up regarding your enquiry | Legitimate interest (Art. 6(1)(f)) |
| Maintaining records for accounting and legal compliance | Legal obligation (Art. 6(1)(c)) |
| Improving our website and services | Legitimate interest (Art. 6(1)(f)) |
We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
4. Who We Share Your Data With
We may share your personal data with the following categories of recipients, only to the extent necessary to fulfil the purposes described above:
- Vetted carrier partners — to arrange collection and delivery of your freight (limited to collection/delivery addresses, cargo details, and contact information necessary for the job).
- Professional advisors — accountants, legal advisors, or auditors where required by law or for business administration purposes.
- IT service providers — hosting, email, and website analytics providers who process data on our behalf under appropriate data processing agreements.
- Regulatory authorities — where required by law, regulation, or legal process.
All third parties who process personal data on our behalf are required to implement appropriate security measures and process your data only in accordance with our instructions.
5. How Long We Keep Your Data
- Quote enquiries (no contract): up to 12 months from the date of your last interaction, then securely deleted.
- Client data (contracted services): for the duration of the business relationship plus 6 years to comply with UK tax and accounting obligations.
- Website analytics data: aggregated and anonymised data may be retained indefinitely. Identifiable data (e.g., IP addresses) is retained for up to 26 months.
6. Cookies
Our website uses cookies — small text files stored on your device — to ensure the website functions correctly and to understand how visitors interact with it.
6.1 Types of cookies we use
| Type | Purpose | Duration |
|---|---|---|
| Strictly necessary | Required for the website to function (e.g., cookie consent preference) | Session / 1 year |
| Analytics (if enabled) | Help us understand how visitors use the site (e.g., pages visited, time on site) | Up to 26 months |
6.2 Managing cookies
When you first visit our website, a cookie consent banner allows you to accept or decline non-essential cookies. You can change your preferences at any time through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you.
- Right to rectification — request correction of inaccurate or incomplete data.
- Right to erasure — request deletion of your data where there is no compelling reason to continue processing it.
- Right to restrict processing — request that we limit the processing of your data in certain circumstances.
- Right to data portability — request that we transfer your data to another organisation in a structured, commonly used format.
- Right to object — object to the processing of your data where we rely on legitimate interest as our legal basis.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month of receiving your request.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption on all pages of this website
- Access controls limiting who within our organisation can view personal data
- Regular review of data handling procedures
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
9. International Transfers
We do not routinely transfer personal data outside the United Kingdom. If a transfer is necessary (for example, due to a service provider being located outside the UK), we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
10. Third-Party Links
Our website may contain links to external websites (e.g., WhatsApp, social media). We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before providing any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
12. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO. Please reach out to us first at [email protected].